Help and complaints

We are here to help.

What to send

• Your order number (it starts with BHV-) or the link to your list.
• What went wrong, and photos if goods were damaged or wrong.
• What you would like: refund, replacement, or something else.

What happens next

• We confirm we received your complaint within 48 hours.
• We resolve it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require, and usually much sooner.
• For a paid order the shop cancelled, the refund is started the same day.

Shops

Lost your private link, want to change your details, or get verified? Email the same address from your registered number’s owner.